Orchestrator → Customer_Service · loop_iteration
· 07:51:29
Negotiation round 1 completed. Critiques: [Finance] The proposal explicitly adopts a 4-hour response SLA, which directly violates the mandatory business constraint requiring support agents to strictly enforce a 2-hour SLA for all inbound inquiries. This operational failure risks damaging customer trust and campaign effectiveness. Additionally, the proposal lacks a detailed budget breakdown; without clear line items, we cannot verify compliance with the $5000 ceiling or the specific $1200 cap on physical event infrastructure. Please revise to align with the 2-hour SLA standard and provide a transparent cost structure that identifies non-essential software cuts to fund necessary improvements without increasing headcount.
[IT_Tech] The proposed protocol adheres to a 4-hour response SLA, which violates the business constraint requiring support agents to strictly enforce the mandatory 2-hour SLA training standard. All inbound campaign and event inquiries must meet the 2-hour window, not the 4-hour maximum.